ITIL 4 Specialist: Create, Deliver and Support (CDS)

                                                                                2.5 Days Training, 0.5 Day Exam

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This Course is part of the ITILv4 MP Collection

About this Course:

• This ITIL 4 Specialist course teaches candidates to integrate different value streams and activities to create, deliver, and support IT-enabled services and products. By the end of this ITIL 4 certification, candidates will understand the main service management activities in the ITIL framework and get certified in ITIL 4 CDS.

Course Goals:

• Service design
• Software development
• Software management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction
• Service desk
• Incident management
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

Audience:

Course Format:

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Course Language Option

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You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides:

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

                                                                                        At Course Completion:

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Официален международно признато писмо за участие в обучение.

Към Курса е включен един безплатен Ваучер за Изпит. Ваучер за Изпит/Изпит и Обучение не се предлагат отделно.

Course Duration:

• 3 working days (09:00 – 17:00)
  2 days training, 1 day exam or24 hours of training (theory and practice) in non-working hours lasting 2 weeks
  Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  Monday and Wednesday 19:00 – 23:00
  Tuesday and Thursday 19:00 – 23:00

Payments:

An application for an invoice is accepted at the time of enrollment in the respective course.

An invoice is issued within 7 days of confirming the payment.

Next Class:

Other ITIL v4 Classes:

Additional Dates can be provided via Chat, Phone or Email. Please contact us.

We will contact you after Enrolment to confirm and discuss the details of the Booking.

ITIL 4 Specialist: Create, Deliver and Support

                                                                                2 Days Training, 1 Day Exam

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

About this Course:

• This ITIL 4 Specialist course teaches candidates to integrate different value streams and activities to create, deliver, and support IT-enabled services and products. By the end of this ITIL 4 certification, candidates will understand the main service management activities in the ITIL framework and get certified in ITIL 4 CDS.

Course Goals:

• Service design
• Software development
• Software management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction
• Service desk
• Incident management
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

Audience:

Course Format:

[table id=1 /]

Course Language Option

[table id=2 /]

You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides:

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

                                                                                        At Course Completion:

[table id=3 /]

Exam Voucher for 1 free Exam Attempt. Exam/Voucher and Training cannot be sold seperately/only one.

Approved Letter of Course Attendance

Course Duration:

• 3 working days (09:00 – 17:00)
  2 days training, 1 day examor24 hours of training (theory and practice) in non-working hours lasting 2 weeks
  Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  Monday and Wednesday 19:00 – 23:00
  Tuesday and Thursday 19:00 – 23:00

Payments:

An application for an invoice is accepted at the time of enrollment in the respective course.

An invoice is issued within 7 days of confirming the payment.

Next Class:

Please use the contact details for more information.