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UID:62561-1678698000-1678899600@www.it-training.bg
SUMMARY:ITIL 4 – Foundation
DESCRIPTION:ITIL 4 – Foundation\n\nITIL® is a registered trademark of AXELOS Limited\, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited\, used under permission of AXELOS Limited. All rights reserved. \n\nAbout this Course:\n\nITIL 4 provides an emphasis on the business and technology world\, how it works today\, and how it will work in the future with Agile\, DevOps and digital transformation. Exam Voucher Included.\n\n\nCourse Goals:\n\nA holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services\nThe guiding principles of ITIL 4\nThe four dimensions of Service Management\nKey concepts from Lean\, Agile\, DevOps\, and why these are important to deliver business value\nHow ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes\, whilst at the same time expand to be integrated to different areas of service management and IT\, from demand to value.\n\n\nAudience:\n\n\nThose who require a basic understanding of the ITIL framework\nThose who want to understand how ITIL can be used to enhance IT service management\nIT professionals or others working within an organization that has adopted ITIL.\n\nDuration 3 days (2 days training + exam/exam prep) \nDelivery: Online \nLanguage: English or Bulgarian \nEnroll here: ITIL 4 – Foundation Course – IT-Training.pro \nit
URL:https://www.it-training.bg/event/itil-4-foundation/
LOCATION:IT-Training.pro\, Велчо Атанасов 12\, Sofia\, 1505\, България
CATEGORIES:Instructor Lead Training,ITIL,ITIL 4 Foundation
ATTACH;FMTTYPE=image/png:https://www.it-training.bg/wp-content/uploads/2022/02/itil-official.png
ORGANIZER;CN="IT-Training.pro":MAILTO:info@it-training.pro
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BEGIN:VEVENT
DTSTART;TZID=Europe/Sofia:20220926T090000
DTEND;TZID=Europe/Sofia:20220928T170000
DTSTAMP:20260721T171037
CREATED:20220725T094742Z
LAST-MODIFIED:20221220T134640Z
UID:60289-1664182800-1664384400@www.it-training.bg
SUMMARY:ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
DESCRIPTION:ITIL® 4 Specialist: Drive Stakeholder Value (DSV)\nITIL® is a registered trademark of AXELOS Limited\, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited\, used under permission of AXELOS Limited. All rights reserved \nAbout this Course:\n\nThe ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers\, users\, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.\n\n\nCourse Goals:\nThe learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: \n\nUnderstand how customer journeys are designed\nKnow how to target markets and stakeholders\nKnow how to foster stakeholder relationships\nKnow how to shape demand and define service offerings\nKnow how to align expectations and agree details of services\nKnow how to onboard and offboard customers and users\nKnow how to act together to ensure continual value co-creation (service consumption/provisioning)\nKnow how to realize and validate service\n\n  \nITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course – IT-Training.pro
URL:https://www.it-training.bg/event/itil-4-specialist-drive-stakeholder-value-dsv/
LOCATION:IT-Training.pro\, Велчо Атанасов 12\, Sofia\, 1505\, България
CATEGORIES:ITIL,ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
ORGANIZER;CN="IT-Training.pro":MAILTO:info@it-training.pro
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DTSTART;TZID=Europe/Sofia:20220914T090000
DTEND;TZID=Europe/Sofia:20220916T170000
DTSTAMP:20260721T171037
CREATED:20220725T094140Z
LAST-MODIFIED:20221220T134647Z
UID:60278-1663146000-1663347600@www.it-training.bg
SUMMARY:ITIL® 4 Strategist Direct Plan and Improve (DPI)
DESCRIPTION:ITIL® 4 Strategist Direct Plan and Improve (DPI)\nITIL® is a registered trademark of AXELOS Limited\, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited\, used under permission of AXELOS Limited. All rights reserved \nAbout this Course:\n\nThe ITIL® 4 Strategist: Direct\, Plan\, and Improve course is based on the ITIL® 4 Strategist Direct\, Plan\, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization\, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology\, activities\, exercises\, and examples included in the course\, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct\, Plan\, and Improve certification exam.The ITIL® 4  Strategist: Direct\, Plan\, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore\, it is the universal module\, that will be a key component of both\, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.\n\n\nCourse Goals:\nAt the end of this course\, participants will be able to: \n\nUnderstand the key concepts of direction\, planning\, improvement.\nUnderstand the scope of what is to be directed and/or planned\, and know how to use key principles and methods of direction and planning in that context.\nUnderstand the role of GRC and know how to integrate the principles and methods into the service value system.\nUnderstand and know how to use the key principles and methods of continual improvement for all types of improvements.\nUnderstand and know how to use the key principles and methods of Communication and Organizational Change Management to direction\, planning and improvement.\nUnderstand and know how to use the key principles and methods of measurement and reporting in direction\, planning\, and improvement.\nUnderstand and know how to direct\, plan\, and improve value streams and practices.\n\n  \nITIL® 4 Strategist Direct Plan and Improve (DPI) Course – IT-Training.pro
URL:https://www.it-training.bg/event/itil-4-strategist-direct-plan-and-improve-dpi/
LOCATION:IT-Training.pro\, Велчо Атанасов 12\, Sofia\, 1505\, България
CATEGORIES:ITIL,ITIL® 4 Strategist Direct Plan and Improve (DPI)
ORGANIZER;CN="IT-Training.pro":MAILTO:info@it-training.pro
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